New Security Patrol Vendor Starting October 1

CHOA has long been contracted with a security patrol vendor who has provided us with nightly vehicle patrols, frequently monitoring the common areas for trespassers and suspicious activity. Our longstanding security patrol company, First Alarm Security, was purchased by a larger, national company in late 2019. Since this time, the Board has been concerned with the level of service that CHOA was receiving. Unfortunately, after several unsuccessful attempts to redress outstanding concerns, the Board has decided to contract with a new security patrol vendor starting October 1.

This new vendor is a local security company called Admiral Security Services. They will be performing nightly vehicle patrols for the Association and are also available to respond to owner calls for situations like trespassers using the CHOA pools after hours, for example.

As a reminder, please know that CHOA residents are highly encouraged to call the police if wanting to report suspicious activity anywhere on site. The police are equipped to remove trespassers from CHOA property, and will likely be able to respond more quickly to a serious concern. Residents should call security to report concerns that are not serious or time-sensitive in nature. Please note that this security vendor, much like the previous vendor, may only respond to owner calls during the nighttime and early morning patrol hours.

All existing signs displaying the previous vendor’s contact information are being taken down, as their last day of service was 9/30. If all goes well during this transition, new signs will be installed detailing this new vendor’s contact information.

In the meantime, owners who want to report a concern to the new security vendor during patrol hours may call Admiral Security at 415-854-8514. When calling, state that you are calling for an “alarm response”.

Again, please limit calls to the security patrol company to things that are not serious or time-sensitive in nature. For example, if you notice someone actively damaging or stealing HOA property or resident CHOA property, call the police immediately. If you see a group of teenagers in the CHOA pool after hours, you can call either HOA security or the police – both will be able to address this concern.